Question 1

In the Army expertise transfer system case, knowledge nuggets from interviewees needed no further vetting before use in the ETS.

Accepted Answer

The knowledge nuggets from interviewees went through a vetting process before being used in the ETS.

Question 2

Once you have a lot of compiled user generated information collected through the web, it is immediately available for use in a knowledge management system.

Accepted Answer

User-generated content collected from the web often requires processing, such as cleaning, organizing, and integrating, before it can be effectively used in a knowledge management system.

Question 3

In modern organizations, the information technology used to support knowledge management is less important than the application of a certain methodology to business practices.

Accepted Answer

While technology is important in facilitating knowledge management, it is ultimately the methodology and practices used by the organization that determine the success of knowledge management initiatives.

Question 4

The process approach to knowledge management may limit innovation and force participants into fixed patterns of thinking.

Accepted Answer

The process approach can be overly rigid and structured, which may discourage creativity and exploration of new ideas. It may also emphasize conformity to established procedures rather than encouraging independent thinking and problem-solving.

Question 5

Internet- and intranet-based group decision support systems (GDSS) are less popular than special-purpose decision rooms.

Accepted Answer

Internet- and intranet-based group decision support systems (GDSS) have become more popular due to their flexibility, cost-effectiveness, and the ability to support distributed teams, unlike special-purpose decision rooms which are location-bound and require physical presence.

Question 6

The key benefit of knowledge management systems is not having to reinvent the wheel for repetitive problems.

Accepted Answer

Knowledge management systems allow organizations to capture and store knowledge and expertise, which can be retrieved and reused when similar problems or situations arise in the future, thus avoiding the need to start from scratch.

Question 7

The practice approach to knowledge management focuses on formal controls, procedures, and standard operating procedures.

Accepted Answer

The practice approach to knowledge management emphasizes informal, cultural, and social processes, focusing on how knowledge is created, shared, and applied in everyday work practices rather than on formal controls and procedures.

Question 8

An example of declarative knowledge is understanding why a medical therapy works.

Accepted Answer

Declarative knowledge refers to facts and information, such as knowing that a therapy exists, while understanding why it works involves procedural or explanatory knowledge.

Question 9

In group decision making, a virtual team is one that meets in one geographical location using information technology.

Accepted Answer

A virtual team is one that relies on information technology to communicate and collaborate, and does not necessarily meet in one physical location.

Question 10

Once knowledge is captured and entered into a knowledge repository, it must be reevaluated in the future.

Accepted Answer

Knowledge is not static and can change over time, so it is important to regularly review and update the information in a knowledge repository to ensure accuracy and relevance.

Question 11

Tacit knowledge could be structured, just never codified or documented.

Accepted Answer

Tacit knowledge, which refers to knowledge that is difficult to transfer through written or verbal communication, can be structured to some extent through training or experiential learning. However, it is not possible to fully codify or document tacit knowledge as it often involves personal insight, intuition, and experience of the individual.

Question 12

The key to effective knowledge management is extracting and encoding expert knowledge that can be accessed and reused by others.

Accepted Answer

Effective knowledge management involves the process of identifying and documenting expert knowledge in a way that can be easily accessed and reused by others. This requires the extraction and encoding of knowledge into a format that is easily understandable and applicable to different contexts. By doing so, organizations can improve their ability to make informed decisions, avoid unnecessary mistakes, and promote innovation and learning throughout the organization.

Question 13

Wikis allow user creation of shared web content in an organizational format and structure determined by the wiki owner.

Accepted Answer

The answer of Wikis allow user creation of shared web...

Question 14

Hybrid knowledge management approaches that combine the process and practice approaches are unworkable for most organizations that must choose between one and the other.

Accepted Answer

Hybrid approaches that combine process and practice can be effective for organizations. It ultimately depends on the specific needs and goals of the organization.

Question 15

There has not been widespread success in the deployment of knowledge management systems, with many failures reported.

Accepted Answer

Despite the potential benefits, there have been many challenges and obstacles to successfully implementing and adopting knowledge management systems. Many organizations have experienced failures or limited success in their efforts to deploy these systems.

Question 16

In the digital forensic knowledge repository case study, the knowledge used to populate the National Repository of Digital Forensics Information (NRDFI) system came mostly from the law enforcement user community.

Accepted Answer

The answer of In the digital forensic knowledge repository case...

Question 17

Knowledge management systems are little help to companies when experts leave and take their knowledge with them.

Accepted Answer

Knowledge management systems are designed to capture, store, and share the knowledge of experts within an organization, mitigating the impact when experts leave by preserving their knowledge for future use.

Question 18

Tacit knowledge is described as formal, structured knowledge that is well documented.

Accepted Answer

Tacit knowledge is actually informal, unstructured knowledge that is usually difficult to articulate and difficult to transfer to others. It includes things like intuition, personal experience, and know-how.

Question 19

In the Army expertise transfer system case, text mining was used to extract transcribed textual knowledge extracted from interviewed experts.

Accepted Answer

The statement correctly describes the use of text mining in the Army expertise transfer system case.

Question 20

In the knowledge management system development process, storing the knowledge in the knowledge repository precedes refining the knowledge.

Accepted Answer

Refining the knowledge typically precedes storing it in the knowledge repository, as the knowledge needs to be processed, organized, and sometimes validated before it can be effectively stored and used.

Quiz 12: Knowledge Management and Collaborative Systems