Michael has the job responsibility to make sure that the store clerks provide friendly customer service.Michael is at what level of management?
A) top
B) middle
C) first-line

Question

Quizplus · Accepted Answer

Michael is responsible for overseeing the store clerks, which indicates that he is a first-line manager. First-line managers are responsible for the day-to-day operations and supervising non-managerial employees. Top managers are responsible for the overall vision and direction of the organization, while middle managers focus on coordinating and implementing plans.

Michael Has the Job Responsibility to Make Sure That the Store