The objective of _____ is to heighten awareness of quality by making everyone aware of his or her potential impact on quality.
A) reengineering
B) lean manufacturing
C) the six sigma approach
D) a zero-defects program
E) the critical incident method

Question

Quizplus · Accepted Answer

A zero-defects program aims to eliminate errors and defects completely, thereby increasing the overall quality of the product or service. This is achieved by making every individual within the organization aware of their potential impact on quality, and encouraging them to strive for perfection in everything they do.

The Objective of _____ Is to Heighten Awareness of Quality