A company that handles online chat poorly may be doing more harm than good.

Name: A company that handles online chat poorly may be doing more harm than good.
Brand: Quizplus
Rating: 5.0 (36 reviews)

Question

Quizplus · Accepted Answer

Online chat is often a customer's first point of contact with a company, and poor handling of the chat can lead to negative impressions of the company, decreased customer satisfaction, and ultimately, lost sales. It is important for companies to train their chat agents properly and provide excellent customer service through this channel.

A Company That Handles Online Chat Poorly May Be Doing