Question 1

Which of the following is not a benefit of EDI?
A)Cost
B)Length
C)Productivity
D)Security

Accepted Answer

The answer of Which of the following is not a...

Question 2

_____________ is used to get rid of customer information silos within the organization.
A)Collaborative CRM system
B)Customer relationship management
C)Data consolidation
D)Operational CRM system

Accepted Answer

Data consolidation refers to the process of combining and integrating customer data from various departments and sources within an organization. This helps to eliminate information silos which can hinder collaboration and cause inefficiencies in customer service. Collaborative CRM and Operational CRM systems are tools that can be used as part of the overall CRM strategy to improve customer engagement and streamline operations, but they do not directly address the issue of data silos.

Question 3

Operational CRM is the component of CRM that supports the ________-office business processes.
A)back
B)front
C)inside
D)outside

Accepted Answer

Operational CRM deals with the front-office processes such as sales, marketing, and customer service. It aims to improve customer interactions and reduce customer churn. Back-office processes, on the other hand, involve accounting, finance, and HR-related activities. Inside- and outside-office processes are not relevant to CRM.

Question 4

Super Retail Group used a ________ approach to system implementation.
A)direct
B)parallel
C)phased
D)pilot

Accepted Answer

The answer of Super Retail Group used a ________ approach...

Question 5

Which of the following is not a benefit of the SCM system Super Retail Group implemented?
A)Inventory reductions
B)Scalability
C)Supplier lock-in
D)Reliability

Accepted Answer

Supplier lock-in is not a benefit of the SCM system. It restricts the company's flexibility in sourcing products and can lead to higher prices and decreased competitiveness. The other options listed are benefits of SCM systems.

Question 6

Which of the following is an e-commerce opportunity for Crate & Barrel?
A)Information demands
B)Price transparency
C)Purchasing ability
D)Service expectations

Accepted Answer

Purchasing ability is an e-commerce opportunity for Crate & Barrel as it allows the company to expand its customer base beyond geographic limitations and reach customers who may not be able to physically visit their stores. This can also lead to increased sales and revenue for the company. The other options (information demands, price transparency, and service expectations) are factors that e-commerce businesses must address, but they are not necessarily opportunities for growth.

Question 7

Haya noticed that male college students needed to dress up for presentations but never seemed to have any ties, or at least not very nice ones. She decided she was going to set up a tie store on her campus and offer sports-themed ties as well as solid-coloured ties in her school colours. She can put an announcement on the school's monitors that would display in the dining halls and student union lounge. Haya orders 40 ties in each of the school colours and 10 in each of four sports. Which of the following is true about Haya's supply chain?
A)Haya is using a just-in-time inventory system.
B)Haya is using a vendor-managed inventory.
C)Haya is building inventories.
D)Haya has vertical integration with her upstream supplier.
E)Haya is using a pull model.

Accepted Answer

Haya is building inventories by ordering a specific quantity of ties in each colour and sports theme. She is not relying on a just-in-time inventory system or a vendor-managed inventory. She also does not have vertical integration with her upstream supplier, as she is not involved in the production or manufacturing of the ties. It is not clear whether she is using a pull model, as we do not know the specifics of her ordering process.

Question 8

In the ______________ component of SCM, the organization should come up with a strategy for managing all the resources that go toward meeting customer demand for the product or service.
A)deliver
B)make
C)plan
D)source

Accepted Answer

The planning component of SCM involves developing a strategy for managing resources to meet customer demand, including production planning, demand forecasting, and inventory management. The make component involves the actual production or creation of the product or service, while the source component involves obtaining the necessary materials and resources from suppliers. The deliver component involves getting the finished product or service to the customer.

Question 9

India's ___________ paid for the supply chain extranet.
A)customer
B)government
C)OEMs
D)suppliers

Accepted Answer

OEMs (Original Equipment Manufacturers) are the companies that manufacture the products and goods that are sold by other companies. In this context, it is likely that the OEMs paid for the supply chain extranet as they are the ones responsible for managing and coordinating the supply chain.

Question 10

Super Retail Group addressed the issues resulting from its growth in sales volume and brand strength by implementing __________.
A)a CRM system
B)an SCM system
C)CIC
D)EDI

Accepted Answer

Super Retail Group addressed its growth challenges by implementing a Supply Chain Management (SCM) system to efficiently manage its increasing sales volume and brand strength.

Question 11

The main benefit of India's new automotive supply chain extranet is _______.
A)cost
B)customer intimacy
C)efficiency
D)security

Accepted Answer

The main benefit of India's new automotive supply chain extranet is efficiency. This is because the extranet allows for real-time information sharing and collaboration between suppliers and manufacturers, improving the speed and accuracy of the supply chain process. While cost, customer intimacy, and security may also be benefits of the extranet, efficiency is the most significant advantage.

Question 12

Which of the following is not a reason Crate & Barrel implemented an SCM system?
A)Better reporting
B)Cost reductions
C)Globalization
D)Visibility

Accepted Answer

The answer of Which of the following is not a...

Question 13

Haya noticed that male college students needed to dress up for presentations but never seemed to have any ties, or at least not very nice ones. She decided she was going to set up a tie store on her campus and offer sports-themed ties as well as solid-coloured ties in her school colours. She can put an announcement on the school's monitors that would display in the dining halls and student union lounge. Which of the following is true about Haya's supply chain?
A)Haya's supplier is downstream in her supply chain.
B)Haya's customers are upstream in her supply chain.
C)If a customer returns a tie, that is known as reverse logistics.
D)Haya has no information flows.
E)Haya's supplier is the only other link in her supply chain.

Accepted Answer

C) If a customer returns a tie, that is known as reverse logistics. This is true because reverse logistics refers to the process of moving goods from their typical final destination for the purpose of capturing value, or proper disposal. Returning a tie involves moving it back up the supply chain from the customer to the retailer, which fits the definition of reverse logistics.

Question 14

Haya noticed that male college students needed to dress up for presentations but never seemed to have any ties, or at least not very nice ones. She decided she was going to set up a tie store on her campus and offer sports-themed ties as well as solid-coloured ties in her school colours. She can put an announcement on the school's monitors that would display in the dining halls and student union. Haya orders 40 ties in each of the school colours and 10 in each of four sports. She almost instantly sold out of all the sport themed ties. She decides to approach each of the sports teams on campus to see if they would be willing to buy ties "in bulk." Which of the following is true about Haya's supply chain?
A)Haya is using a push model.
B)Haya is using a pull model.
C)Haya is experiencing the bullwhip effect.
D)Haya has an accurate demand forecast.
E)None of these are true.

Accepted Answer

Haya is using a pull model, as she is only ordering ties based on customer demand and sold out almost instantly. Additionally, she is approaching sports teams to buy ties in bulk, indicating a reactive approach to demand. The other options are not applicable to the situation described.

Question 15

Haya noticed that male college students needed to dress up for presentations but never seemed to have any ties, or at least not very nice ones. She decided she was going to set up a tie store on her campus and offer sports-themed ties as well as solid-coloured ties in her school colours. She can put an announcement on the school's monitors that would display in the dining halls and student union. Haya knows she needs to manage her relationship with her supplier. Which of the following is true?
A)Haya should invest in EDI software.
B)Haya can use the supplier's intranet to order.
C)Haya should give the supplier access to her VPN.
D)Haya can use the supplier's procurement portal to order.
E)Haya can use the supplier's extranet to check on her order.

Accepted Answer

The answer of Haya noticed that male college students needed...

Question 16

Supply chain visibility enhances supply chain _________.
A)cost
B)e-commerce
C)flexibility
D)globalization

Accepted Answer

Supply chain visibility allows for better tracking and monitoring of inventory and shipments, which in turn allows for greater flexibility in responding to changes and disruptions in the supply chain. It also improves communication and collaboration among supply chain partners, leading to better coordination and overall performance. While it may indirectly impact costs and e-commerce, these factors are not directly related to supply chain visibility. Globalization may also be impacted, but in a more nuanced and complex way that cannot be simply attributed to supply chain visibility alone.

Question 17

Which of the following does not contribute to the value of a customer?
A)Loyalty
B)Number of purchases
C)Profitability
D)Size

Accepted Answer

Size alone does not necessarily contribute to the value of a customer. A small but loyal and profitable customer may be more valuable than a large customer who only makes occasional purchases.

Question 18

India's automotive supply chain issues were resolved with the implementation of ________.
A)a portal
B)an extranet
C)JIT
D)VMI

Accepted Answer

The answer of India's automotive supply chain issues were resolved...

Question 19

Which of the following is a not an e-commerce challenge for Crate & Barrel?
A)Information demands
B)Price transparency
C)Purchasing ability
D)Service expectations

Accepted Answer

Purchasing ability is not a challenge for Crate & Barrel as it already has an established e-commerce platform and customers can easily make purchases through it. However, information demands, price transparency, and service expectations are common challenges faced by e-commerce retailers like Crate & Barrel.

Question 20

Haya noticed that male college students needed to dress up for presentations but never seemed to have any ties, or at least not very nice ones. She decided she was going to set up a tie store on her campus and offer sports-themed ties as well as solid-coloured ties in her school colours. She can put an announcement on the school's monitors that would display in the dining halls and student union lounge. Haya orders 40 ties in each of the school colours and 10 in each of four sports. Which of the following is true about Haya's supply chain?
A)Haya is using a push model.
B)Haya is using a pull model.
C)Haya is experiencing the bullwhip effect.
D)Haya has an accurate demand forecast.
E)None of these

Accepted Answer

Haya is using a push model because she is stocking up on inventory based on her anticipation of demand, rather than responding to actual orders from customers.

Quiz 11: Customer Relationship Management and Supply Chain Management

Which of the following is not a benefit of EDI?

_____________ is used to get rid of customer information silos within the organization.

Operational CRM is the component of CRM that supports the ________-office business processes.

Super Retail Group used a ________ approach to system implementation.

Which of the following is not a benefit of the SCM system Super Retail Group implemented?

Which of the following is an e-commerce opportunity for Crate & Barrel?

In the ______________ component of SCM, the organization should come up with a strategy for managing all the resources that go toward meeting customer demand for the product or service.

India's ___________ paid for the supply chain extranet.

Super Retail Group addressed the issues resulting from its growth in sales volume and brand strength by implementing __________.

The main benefit of India's new automotive supply chain extranet is _______.

Which of the following is not a reason Crate & Barrel implemented an SCM system?

Supply chain visibility enhances supply chain _________.

Which of the following does not contribute to the value of a customer?

India's automotive supply chain issues were resolved with the implementation of ________.

Which of the following is a not an e-commerce challenge for Crate & Barrel?