One of the challenges with CRM is that the customer is always right and now has more power than ever with the Internet.

Question

Quizplus · Accepted Answer

With the abundance of information available to customers through the Internet, they have more power than ever before. This means that their feedback, opinions, and comments regarding a business can significantly impact its success or failure. Therefore, it is crucial for businesses to prioritize their customer service and satisfaction in their CRM strategies.

One of the Challenges with CRM Is That the Customer