Ending a persuasive claim letter with a closing that refers to "enjoying future purchases from your store," ________.
A)can be perceived as a benefit from granting the request
B)is a form of bribery and as such is unethical
C)is an implied threat that you will organize a boycott of the store
D)will likely influence the recipient not to comply with your request
E)is inappropriate and such a closing should only be used in a routine claim letter

Question

Quizplus · Accepted Answer

A) If you want a merchant to make an exception for you, you need to persuade them that the policy should not apply in your situation or that it is in the seller's best interest to fulfill your request. Suggesting that a positive outcome will keep you a loyal customer to the store is a benefit the store will realize from granting your request.

Ending a Persuasive Claim Letter with a Closing That Refers