Question 1

Which of the following is the most effective way to deal with online complaints?

Accepted Answer

B) Treat complaints as opportunities to demonstrate good will and responsiveness.

Question 2

It is generally safe to assume that your privacy and security are guaranteed with most modern software.

Accepted Answer

This is a dangerous assumption to make.

Question 3

Joanna is heading up a project with a multi-location team of a dozen members. It is a relatively long-term project, which gives her the opportunity to build a team with a good sense of community. Which of the following tools will best help her to achieve this objective while still offering good security for her company's data?

Accepted Answer

D) An ESC platform can encrypt data sent through messaging tools.

Question 4

Always assume that your audience is going to receive and open your messages on a mobile device.

Accepted Answer

The nature of your audience will depend on the medium you are using.

Question 5

Whether a medium can be considered synchronous depends on the availability of instantaneous feedback to its users.

Accepted Answer

Synchronous means to exist at the same time. A synchronous medium allows users to be present in a conversation at the same time.

Question 6

A network's firewall will always protect the privacy of your information.

Accepted Answer

While a network's firewall can provide some level of protection, it is not foolproof and may still be vulnerable to cyber attacks. Additionally, it does not necessarily protect the privacy of your information as it can still be accessed by authorized individuals on the network. It is important to layer your security measures to ensure maximum protection.

Question 7

When you are communicating synchronously, it is important to use good listening skills.

Accepted Answer

Listening skills such as reading carefully and clarifying where needed must be used in synchronous communication.

Question 8

Virtual communications tools can cause profound damage to working relationships and company reputation.

Accepted Answer

While virtual communication can produce efficiencies, but it can cause problems if you fail to understand your audience.

Question 9

For a small group project, Grace wants to begin with an online brainstorming exercise in which she hopes to encourage a fluid, easy exchange of ideas using a platform that allows team members to contribute regardless of where there are or what device they are using. Her best choice is likely ________.

Accepted Answer

A) As platform agnostic, low bandwidth tools that can be used anywhere, note sharing applications are ideally suited to brainstorming.

Question 10

If you are called upon to moderate a videoconference, which of the following is NOT a duty that you should undertake?

Accepted Answer

C) Ask somebody else to take notes so that you can be fully attentive to your duties as a moderator.

Question 11

These days, virtual communication and face-to-face communication are nearly indistinguishable.

Accepted Answer

There are many degrees of richness found in virtual communication, but face-to-face communication remains the most rich; all forms of virtual communication are less rich.

Question 12

Which of the following statements is TRUE?

Accepted Answer

B) OneNote is platform agnostic and can be useful for all of the listed collaborative activities.

Question 13

Free software should be treated with suspicion since there are often hidden costs to using it, such as the opportunity for the software's publisher to mine your users' data.

Accepted Answer

Software companies often offer their product for free because their real objective is to collect user data for resale to other companies.

Question 14

Given that asynchronous, written media (such as letters )are the least rich media in which to communicate, they are the least effective.

Accepted Answer

Written messages are most appropriate when messages are sophisticated, detailed, and require a thoughtful response.

Question 15

In an online context, a user's credentials refers to his or her expertise and experience.

Accepted Answer

A user's credentials are the user ID and password that he or she uses to access a secure site.

Question 16

Most web-based tools are platform agnostic.

Accepted Answer

Web-based tools are accessible through web browsers on any device, regardless of the operating system, making them platform agnostic.

Question 17

Face-to-face communication is a richer communication medium than video conferencing.

Accepted Answer

Despite being a rich medium, video conferencing still introduces barriers (such as screen resolution and camera framing) between communicators that are not present in face-to-face communication.

Question 18

Which of the following statements is TRUE?

Accepted Answer

A) LinkedIn is designed to share your career-related information and to create networks.

Question 19

Which of the following statements is TRUE?

Accepted Answer

C) In videoconferences, you should try to behave as you would face-to-face, so muting should not be necessary.

Question 20

Which of the following statements is TRUE?

Accepted Answer

B) Business emails should be kept to the point so that important information is not missed.

Quiz 5: What Are the Tools and What Are the Rules Communication Technologies in the Workplace

Which of the following is the most effective way to deal with online complaints?

It is generally safe to assume that your privacy and security are guaranteed with most modern software.

Always assume that your audience is going to receive and open your messages on a mobile device.

Whether a medium can be considered synchronous depends on the availability of instantaneous feedback to its users.

A network's firewall will always protect the privacy of your information.

When you are communicating synchronously, it is important to use good listening skills.

Virtual communications tools can cause profound damage to working relationships and company reputation.

If you are called upon to moderate a videoconference, which of the following is NOT a duty that you should undertake?

These days, virtual communication and face-to-face communication are nearly indistinguishable.

Which of the following statements is TRUE?

Free software should be treated with suspicion since there are often hidden costs to using it, such as the opportunity for the software's publisher to mine your users' data.

Given that asynchronous, written media (such as letters )are the least rich media in which to communicate, they are the least effective.

In an online context, a user's credentials refers to his or her expertise and experience.

Most web-based tools are platform agnostic.

Face-to-face communication is a richer communication medium than video conferencing.

Which of the following statements is TRUE?

Which of the following statements is TRUE?

Which of the following statements is TRUE?