Difficult customers should be ignored until their attitude improves.
Correct Answer:
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Q7: Customers expect you to make the organization
Q8: Timeliness is important to customers.
Q9: Failing to meet a customer's expectation has
Q10: It is important to display empathy when
Q11: It is appropriate to ignore sloppy teenagers
Q13: Customers expect responsive action in a timely
Q14: During a phone conversation, your focus and
Q15: A steady customer base is the key
Q16: Your voice, speech patterns, vocabulary, and attitude
Q17: Never argue with a customer.
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