Blue Cab needs to determine if it is continually developing its employees as well as how effective its operations and processes are.Which two elements of the balanced scorecard must be referenced?
A)Learning and growth performance; customer service performance
B)Internal business performance; financial performance
C)Learning and growth performance; financial performance
D)Learning and growth performance; internal business performance

Question

Quizplus · Accepted Answer

Learning and growth performance evaluates the company's ability to develop its employees, while internal business performance measures the effectiveness of its operations and processes. Customer service and financial performance are not directly related to assessing employee development or process efficiency.

Blue Cab Needs to Determine If It Is Continually Developing