Question 1

Chloe works for a corporation that owns seven different fast food chains.While each of the chains appears to customers to be an independent business, their growth strategies are closely coordinated at the corporate level to be sure the building of a new restaurant for one chain doesn't interfere with the success of other corporate-owned chains.On the other hand, since each of the chains offers a different type of food and targets a different demographic, each one handles its own marketing strategy more or less independently.Given this, it seems likely that Chloe's corporation is using a __________ structure.
A)conglomerate
B)modular
C)matrix
D)divisional

Accepted Answer

The description given in the passage indicates that the corporation has multiple divisions or business units (the seven fast food chains) that operate somewhat independently in terms of marketing strategies, but are coordinated at the corporate level for growth purposes. This matches the characteristics of a divisional structure. The other options do not fit as well - a conglomerate structure typically involves multiple unrelated businesses; a modular structure involves a core unit and interchangeable modules; and a matrix structure involves employees belonging to multiple functional and/or product teams.

Question 2

Job design is the process of _____________.
A)determining appropriate levels of authority and responsibility
B)identifying tasks that each employee is responsible for completing
C)creating innovative routines that benefit other groups in the company
D)grouping related activates into units

Accepted Answer

Job design involves identifying the tasks and responsibilities that each employee is responsible for completing. This includes determining the content of the job, the required skills and knowledge, and how the job fits within the overall organization. Option A is related to organizational structure, option C is related to innovation management, and option D is related to departmentalization.

Question 3

Many retailers no longer require a customer signature for credit and debit card transactions under a certain amount.For the employees of those retailers, this is a form of __________.
A)job rotation
B)job enrichment
C)job simplification
D)job enlargement

Accepted Answer

Job simplification refers to reducing the number of tasks an employee has to perform by eliminating unnecessary or redundant tasks. In this case, eliminating the requirement for a customer signature simplifies the transaction process and reduces the number of tasks for the employee handling the transaction.

Question 4

Daniela is a member of a team at a company that handles promotions for minor-league baseball clubs.Daniela's manager has been redesigning her team members' jobs in an effort to increase productivity.The manager has also provided Daniela's team with a new strategy for the coming season and is currently interviewing candidates to replace a team member who recently left the company.On what type of team is Daniela most likely working?
A)Workgroup
B)Independent
C)Self-managed
D)Integrated

Accepted Answer

The answer of Daniela is a member of a team...

Question 5

__________ involves adding tasks to a single job to broaden variety but generally does not result in a lasting increase in motivation once those tasks are mastered.
A)Job enlargement
B)Job rotation
C)Job enrichment
D)Job simplification

Accepted Answer

Job enlargement involves adding tasks to a job to increase the scope of the work but does not necessarily lead to a lasting increase in motivation. This is because once the employee becomes proficient at the additional tasks, the novelty wears off, and the job may become monotonous again. Therefore, while job enlargement can help reduce boredom and provide a sense of variety, it may not sustainably motivate employees.

Question 6

Selena's company has recently changed its organizational structure.She finds herself in groups of employees that are often working to develop innovative products and processes.Selena has also noticed within the groups of employees, all members are viewed as leaders.Selena's company most likely changed to a __________.
A)team organization
B)learning organization
C)modular organization
D)matrix organization

Accepted Answer

Selena's company likely changed to a team organization, where employees work in groups to develop innovative products and processes, and leadership is shared among group members.

Question 7

The major advantage of matrix departmentalization is ___________.
A)coordination
B)unity of command
C)decreased span of management
D)flexibility

Accepted Answer

Matrix departmentalization allows for flexibility as employees can be assigned to different projects or teams based on their expertise and the current organizational needs. It also allows for cross-functional collaboration and may generate innovation and creativity. However, it can also lead to confusion and communication problems, as employees may have to report to multiple managers. The other options (A, B, C) are advantages of other forms of departmentalization.

Question 8

Taylor is a cashier at Best Buy.Her manager decides to have Taylor trained to work on the floor, helping customers find what they need, in case the store is short-staffed on the floor.This is an example of ___________.
A)job simplification
B)cross-training
C)job enrichment
D)changing the sequence of tasks

Accepted Answer

This is an example of cross-training, as Taylor is being trained to work in a different area of the store in case of staffing shortages. Cross-training can help employees learn new skills and become more versatile, which can be beneficial for both the employee and the organization.

Question 9

Which of the following is not a type of departmentalization?
A)Functional
B)Informal
C)Divisional
D)Matrix

Accepted Answer

The other options (Functional, Divisional, and Matrix) are all recognized types of departmentalization, but Informal is not a recognized type of departmentalization.

Question 10

___________ involves performing different jobs in some sequence, each one for a set period.
A)Job enrichment
B)Job enlargement
C)Job rotation
D)Job simplification

Accepted Answer

Job rotation involves performing different jobs in some sequence, each one for a set period. This is done to expose employees to a variety of tasks and develop their skills in different areas. It can also prevent boredom and burnout by keeping employees engaged and interested in their work.

Question 11

Divisional departmentalization ______________.
A)organizes departments around the needs of customers
B)establishes separate units in each area in which the enterprise does business
C)organizes departments around goods or services
D)is based on semiautonomous strategic business units

Accepted Answer

The answer of Divisional departmentalization ______________.
A)organizes departments around the needs...

Question 12

Matrix departmentalization combines ___________ and ___________ departmentalization.
A)territory, customer
B)territory, product
C)functional, customer
D)functional, product

Accepted Answer

Matrix departmentalization combines functional departmentalization, based on the skills and expertise of employees, with product departmentalization, which groups activities around specific product lines. This allows for a flexible and responsive organizational structure that can adapt to complex and dynamic environments.

Question 13

Which of the following flexible work arrangements involves giving employees the freedom to select their working hours within certain hours?
A)Flextime
B)Compressed work week
C)Swing shifts
D)Job sharing

Accepted Answer

Flexible work arrangement that involves giving employees the freedom to select their working hours within certain hours is known as Flextime. Therefore, option A is the correct answer. Option B, C, and D refer to other types of flexible work arrangements such as compressed workweek, swing shifts, and job sharing, respectively.

Question 14

Which of the following is not a new approach to organizational design?
A)Divisional
B)Modular
C)Virtual
D)Network

Accepted Answer

Divisional organizational design is not a new approach, as it has been used for many years. On the other hand, modular, virtual, and network organizational designs are considered new approaches to organizational design.

Question 15

Which of the following contemporary organizational designs involves a continually evolving network of contingent workers and companies that unite temporarily to exploit specific project opportunities or to attain strategic advantages?
A)Team organization
B)Virtual organization
C)Modular organization
D)Learning organization

Accepted Answer

A virtual organization involves a continually evolving network of contingent workers and companies that unite temporarily to exploit specific project opportunities or to attain strategic advantages. This type of organizational design allows for flexibility and adaptation to changing market conditions and project demands.

Question 16

Francesco is redesigning jobs for his organization.In doing so, he is trying to make employees' jobs more interesting and motivating by focusing on several core job dimensions, the employees' critical psychological traits, and their interest in having their jobs enriched.Francesco appears to be basing his job redesign efforts on the principles of the __________.
A)Job Content Method
B)Job Characteristics Model
C)Critical Job Model
D)Critical Content Method

Accepted Answer

Francesco's focus on core job dimensions, psychological traits, and job enrichment aligns with the Job Characteristics Model, which emphasizes the importance of skill variety, task identity, task significance, autonomy, and feedback in creating motivating jobs. The other options (A, C, and D) do not accurately describe Francesco's approach.

Question 17

Lito works for a business that is part of a large corporation with many diverse business lines that operate autonomously.Lito's business designs and manufactures playground equipment, but the corporation also owns asphalt paving companies, a producer of modular housing, a small amusement park, and a real estate firm.Given this, it seems likely that the parent corporation that owns this diverse portfolio of businesses uses a __________ structure.
A)matrix
B)divisional
C)conglomerate
D)modular

Accepted Answer

A conglomerate structure is used when a corporation owns multiple, diverse businesses that operate autonomously. In this case, the parent corporation owns a playground equipment business, an asphalt paving business, a modular housing producer, an amusement park, and a real estate firm, which all operate independently.

Question 18

Which of the following contemporary organizational designs involves boundaryless interrelationships among different organizations?
A)Virtual organization
B)Modular organization
C)Team organization
D)Network organization

Accepted Answer

Network organization involves boundaryless interrelationships among different organizations, as it consists of a group of independent companies linked together through various methods such as joint ventures, partnerships, and alliances. The network organization allows companies to collaborate and share resources to achieve individual and collective goals.

Question 19

Which of the following is not a process of job simplification?
A)Change sequence
B)Rotate
C)Eliminate
D)Combine

Accepted Answer

Job rotation is not a process of job simplification, but rather a method of job enrichment in which an employee is trained to perform different tasks within the organization. The other options listed –change sequence, eliminate, and combine – are all techniques used in job simplification to make tasks less complex and more efficient.

Question 20

Which job design approach is focused on making jobs more specialized?
A)Job enlargement
B)Job simplification
C)Job enrichment
D)Job rotation

Accepted Answer

Job simplification involves breaking down jobs into smaller, simpler tasks to make them more specialized and efficient.

Quiz 7: Organizing and Delegating Work

Job design is the process of _____________.

Many retailers no longer require a customer signature for credit and debit card transactions under a certain amount.For the employees of those retailers, this is a form of __________.

__________ involves adding tasks to a single job to broaden variety but generally does not result in a lasting increase in motivation once those tasks are mastered.

The major advantage of matrix departmentalization is ___________.

Taylor is a cashier at Best Buy.Her manager decides to have Taylor trained to work on the floor, helping customers find what they need, in case the store is short-staffed on the floor.This is an example of ___________.

Which of the following is not a type of departmentalization?

___________ involves performing different jobs in some sequence, each one for a set period.

Divisional departmentalization ______________.

Matrix departmentalization combines _ and _ departmentalization.

Which of the following flexible work arrangements involves giving employees the freedom to select their working hours within certain hours?

Which of the following is not a new approach to organizational design?

Which of the following contemporary organizational designs involves a continually evolving network of contingent workers and companies that unite temporarily to exploit specific project opportunities or to attain strategic advantages?

Which of the following contemporary organizational designs involves boundaryless interrelationships among different organizations?

Which of the following is not a process of job simplification?

Which job design approach is focused on making jobs more specialized?