Cole's performance appraisal describes his actions along a continuum.For example, when it comes to customer service, he receives a 1 if he regularly ignores customers, a 3 if he regularly greets customers, and a 5 if he regularly greets customers and asks how he can help.It appears Cole is using the ______ method of performance appraisal.
A)ranking
B)management by objectives
C)graphic rating
D)behaviorally anchored rating
E)qualitative ranking

Question

Quizplus · Accepted Answer

Cole's performance appraisal uses behaviorally anchored rating, which describes specific behaviors on a scale and evaluates an employee's performance based on those behaviors.

Cole's Performance Appraisal Describes His Actions Along a Continuum