Question 1

Channels of communication such as staff discussions in the lunchroom, or company "gossip" are considered
A)message context
B)message content
C)informal channels
D)formal channels
E)informal context

Accepted Answer

Staff discussions in the lunchroom and company "gossip" are not formal channels of communication, but informal ones. Therefore, the best choice is informal channels (C).

Question 2

When a receiver creates meaning from a sender's message, this is
A)the message.
B)decoding.
C)the channel.
D)feedback.
E)encoding.

Accepted Answer

Decoding is the process of interpreting or creating meaning from the received message.

Question 3

Who is decoding a message
A)Jenny, who is initiating downward communication.
B)Bill, who is preparing blueprints.
C)Mary, who is preparing a speech.
D)Agnes, who is waiting to send an email message.
E)Nancy, who is studying a financial statement.

Accepted Answer

Nancy, who is studying a financial statement, is most likely decoding a message as financial statements are a type of communication that requires decoding and interpretation. The other options do not indicate that the person is decoding a message.

Question 4

Fred is a diligent albeit somewhat introverted employee who likes to keep to himself.He tends to communicate with his coworkers exclusively by telephone.Fred is exhibiting the characteristics of
A)communication gaps
B)channel richness
C)communication feedback
D)communication apprehension
E)encoded communication.

Accepted Answer

Fred's preference for communicating via telephone rather than in person suggests that he may be apprehensive or nervous about face-to-face communication. This aligns with the definition of communication apprehension, which refers to an individual's fear or anxiety related to communication interactions.

Question 5

As depicted in the communication process model, the sender initiates a message by
A)making contact with the receiver.
B)encoding a thought.
C)choosing a message.
D)giving feedback to the sender.
E)making judgments on intent.

Accepted Answer

The answer of As depicted in the communication process model,...

Question 6

Tim is trying to improve his ability to communicate with his staff when things go wrong and he is feeling stressed.Which of the following suggestions would help him to do this
A)speak quickly
B)ignore non-verbal communication
C)be spontaneous
D)speak clearly
E)raise your voice

Accepted Answer

Speaking clearly will help Tim ensure his staff understand him, even when he is feeling stressed. This will also prevent any misunderstandings or miscommunications that could arise from unclear speech. The other options, such as speaking quickly or raising his voice, may actually harm communication and make it more difficult for Tim to get his point across effectively. Ignoring non-verbal communication or being spontaneous are not necessarily negative, but they do not specifically address the issue of improving communication during times of stress.

Question 7

The amount of information that can be transmitted during a communication episode is controlled by the
A)receiver
B)message
C)feedback mechanism
D)channel richness
E)communication process

Accepted Answer

The amount of information that can be transmitted during a communication episode is controlled by the richness of the communication channel. Richness is defined as the ability of a communication channel to convey information and promote understanding. More rich channels, such as face-to-face communication, allow for more information to be transmitted compared to less rich channels like email or text messaging. Therefore, channel richness is the best choice for this question.

Question 8

When it comes to electronic communications, which of the following channels would be the richest
A)personal palm pilots
B)video conferencing
C)email
D)telephone answering machine
E)fax

Accepted Answer

Video conferencing allows for visual and verbal communication in real-time, allowing for the richest form of communication among the listed options. Personal palm pilots, email, telephone answering machines, and fax do not provide the same level of richness in communication.

Question 9

Tina is frustrated with Ron, a new employee.She meets with him weekly, and gives him a minimum of 25 new ideas for him to work with during the coming week.Unfortunately, he seems to ignore or forget many of them.Ron is likely experiencing
A)defensiveness.
B)defiance.
C)selective perception.
D)channelling.
E)information overload.

Accepted Answer

Ron is likely experiencing information overload, as receiving a minimum of 25 new ideas every week could be overwhelming and lead to forgetting or ignoring some of them.

Question 10

People with a high need for social contact would prefer which of the following channels
A)flyers
B)letters
C)video conferencing
D)memos
E)email

Accepted Answer

People with a high need for social contact would prefer a more personal and interactive channel of communication, which would be best fulfilled by video conferencing. It allows for face-to-face interaction and real-time communication, which can satisfy the need for social contact.

Question 11

Jane, one of Ted's new employees, only seems to recall and take note of certain parts of the messages that he conveys to her.Jane is exhibiting
A)defensiveness
B)selective perception
C)insubordination
D)information overload
E)filtering

Accepted Answer

Jane is exhibiting selective perception, which means she is only paying attention to and remembering certain parts of the messages she receives. This can be caused by a variety of factors such as personal biases, past experiences, and current attitudes.

Question 12

Don has a reputation for not being "straight" with his employees.Their view is that he has a tendency to tell them what they want to hear rather than what is actually happening.This tendency is known as
A)defensiveness
B)information overload
C)selective perception
D)filtering
E)channelling.

Accepted Answer

Filtering is the selective presentation of information to make it appear more favorable or palatable to the recipient. In this case, Don is accused of telling his employees what they want to hear, which is a form of filtering.

Question 13

Lisa is considered to be quite sensitive even when it is clear that someone else is trying to be constructive in terms of making suggestions as to how her reports can be improved.She often reacts to these suggestions by lashing out at the person who is making them.Lisa is exhibiting
A)defensiveness.
B)information overload.
C)selective perception.
D)filtering.
E)channelling.

Accepted Answer

Lisa's sensitivity and lashing out in response to constructive criticism suggests that she is exhibiting defensiveness, which is a common defensive behavior. Defensiveness arises when a person feels attacked or criticized, and they become defensive to protect themselves from the perceived threat.

Question 14

The step(s)between a source and a receiver that result(s)in the transference and understanding of meaning is
A)the communication process.
B)understanding.
C)feedback.
D)encoding.
E)decoding.

Accepted Answer

The communication process involves a series of steps between a source and a receiver that result in the transfer and understanding of meaning. The steps include encoding, transmitting, receiving, decoding, and providing feedback. Therefore, option A is the best choice.

Question 15

Donna believes in using communication channels that are high in richness as often as possible.Thus, she would likely favour
A)memos.
B)email.
C)voicemail.
D)face-to-face conversation.
E)online discussion groups.

Accepted Answer

Donna believes in using communication channels that are high in richness, meaning they allow for immediate feedback, personalization, and emotional expression. Face-to-face conversation is the highest richness communication channel, as it allows for all of these elements to take place. Memos, email, voicemail, and online discussion groups are all lower richness communication channels, as they can lack immediate feedback and emotional expression.

Question 16

Which of the following channels of information is highest in channel richness
A)voice mail
B)memos
C)online discussion groups
D)telephone conversation
E)formal reports

Accepted Answer

Telephone conversation is the highest in channel richness as it allows for immediate feedback, multiple cues, and personal interaction. Voice mail and memos are lower in richness as they do not allow for immediate feedback or personal interaction. Online discussion groups can provide some richness but lack in personal interaction. Formal reports are the lowest in richness as they are one-way communication without any feedback or personal interaction.

Question 17

Steve got an email message from his boss that he wanted to meet with him immediately.Did that mean that he was in troubleWas it about something routineSteve was in which stage of the communication process
A)decoding
B)encoding
C)choosing
D)providing feedback
E)filtering.

Accepted Answer

Steve has already received the email message from his boss and is now in the process of interpreting or decoding its meaning. He does not yet know if the meeting is about something routine or if he is in trouble, but he is attempting to make sense of the message. Therefore, the best choice is A) decoding.

Question 18

Who is encoding a message
A)Sally, who is writing a technical report.
B)Mark, who is hearing a rumour on the grapevine.
C)Sandra, who is trying to figure out what her boss's memo means.
D)Irene, who is the target of upward communication.
E)Larry, who is giving a speech.

Accepted Answer

The answer of Who is encoding a message
A)Sally, who is...

Question 19

Recent research indicates recruiters rated good _______________ as the most important characteristic of an ideal job candidate.
A)conflict skills
B)leadership skills
C)mentoring skills
D)communication skills
E)relationships

Accepted Answer

According to recent research, good communication skills were rated as the most important characteristic of an ideal job candidate by recruiters. This suggests that candidates who possess strong communication skills are more likely to be successful in the job search process.

Question 20

The ________ is the medium through which a message travels.
A)filtering
B)channel
C)jargon
D)medium
E)feedback loop

Accepted Answer

A channel is the specific medium through which a message is conveyed, such as through spoken words, written text, or visual images.

Quiz 7: Communication

Channels of communication such as staff discussions in the lunchroom, or company "gossip" are considered

When a receiver creates meaning from a sender's message, this is

Who is decoding a message

Fred is a diligent albeit somewhat introverted employee who likes to keep to himself.He tends to communicate with his coworkers exclusively by telephone.Fred is exhibiting the characteristics of

As depicted in the communication process model, the sender initiates a message by

Tim is trying to improve his ability to communicate with his staff when things go wrong and he is feeling stressed.Which of the following suggestions would help him to do this

The amount of information that can be transmitted during a communication episode is controlled by the

When it comes to electronic communications, which of the following channels would be the richest

Tina is frustrated with Ron, a new employee.She meets with him weekly, and gives him a minimum of 25 new ideas for him to work with during the coming week.Unfortunately, he seems to ignore or forget many of them.Ron is likely experiencing

People with a high need for social contact would prefer which of the following channels

Jane, one of Ted's new employees, only seems to recall and take note of certain parts of the messages that he conveys to her.Jane is exhibiting

Don has a reputation for not being "straight" with his employees.Their view is that he has a tendency to tell them what they want to hear rather than what is actually happening.This tendency is known as

Lisa is considered to be quite sensitive even when it is clear that someone else is trying to be constructive in terms of making suggestions as to how her reports can be improved.She often reacts to these suggestions by lashing out at the person who is making them.Lisa is exhibiting

The step(s) between a source and a receiver that result(s) in the transference and understanding of meaning is

Donna believes in using communication channels that are high in richness as often as possible.Thus, she would likely favour

Which of the following channels of information is highest in channel richness

Steve got an email message from his boss that he wanted to meet with him immediately.Did that mean that he was in troubleWas it about something routineSteve was in which stage of the communication process

Who is encoding a message

Recent research indicates recruiters rated good _______________ as the most important characteristic of an ideal job candidate.

The ________ is the medium through which a message travels.