According to your textbook,which of the following is a guideline for a successful CRM system?
A)Customer information is not retained past the initial contact with the customer.
B)Intuition and experience must define the products provided by the organization.
C)The product takes centre stage in the organization.
D)Customer information is kept in a centralized repository.

Question

Quizplus · Accepted Answer

Customer information is retained past the initial contact with the customer.Customer data should be accumulated over the customer's entire life span with the organization.Customers must define the products provided by the organization.The customer takes centre stage in the organization.

According to Your Textbook,which of the Following Is a Guideline