Question 1

Jacob,the customer relationship manager of SimplyBuyz.com,an e-commerce retailer,calls for a meeting of his team to discuss strategies to handle customer grievances effectively.Jacob seeks inputs from all his team members who come up with amicable solutions to certain grievances without being evaluated or criticized by the other team members.Which of the following approaches does Jacob adopt to invoke creativity in the process of team decision-making?
A) Team virtuousness
B) Brainstorming
C) Halo effect
D) Nominal group technique
E) Social loafing

Accepted Answer

Jacob adopts the Nominal Group Technique approach, where all team members are given equal opportunity to contribute their ideas without being criticized or evaluated by others. This approach is known to invoke creativity and promotes equal participation from all team members.

Question 2

What are the advantages and disadvantages associated with team work?

Accepted Answer

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Question 3

Frederick's team is highly cohesive and the members of the team find it difficult to disapprove the ideas and opinions expressed by their teammates.Which of the following terms would best describe this situation?
A) Groupthink
B) Brainstorming
C) Halo effect
D) Synergy
E) Social loafing

Accepted Answer

Groupthink is a phenomenon where members of a highly cohesive group prioritize consensus and conformity in their decision-making, which can lead to a lack of critical thinking and individual creativity. In this situation, the team members find it difficult to disapprove or challenge the ideas of their teammates, suggesting that groupthink is occurring.

Question 4

The sales team of June Electronics comprises members who collectively decide if a member should focus on indoor or outdoor sales.The team also decides the strategies to be adopted apart from evaluating each other's performances.This is an example of _____.
A) self-managing team
B) task force
C) cross-functional team
D) committee
E) functional chimney

Accepted Answer

This scenario best fits the description of a self-managing team, where the sales team members make collective decisions, evaluate each other's performances, and decide on strategies to be adopted. Task forces, cross-functional teams, and committees may have different purposes and structures. "Functional chimney" is not a recognized term in team management.

Question 5

What do you understand by the term "team process"? What are the different stages of team development?

Accepted Answer

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Question 6

Eddie's company is concerned about the recent decline in sales of one of its best-selling products.The company has decided to permanently put a group of people in charge of analyzing competitive products and determining new features that should be added to their products.All the people in this group work in the marketing department of the company.The people in this group will perform these new tasks in addition to the ones they already have.Which of the following terms would best describe the newly formed group?
A) Project team
B) Task force
C) Cross-functional team
D) Committee
E) Functional chimney

Accepted Answer

This group is best described as a Committee because it is a permanent group formed within the marketing department to focus on specific ongoing tasks—in this case, analyzing competitive products and determining new features for their products. Unlike project teams or task forces, which are typically temporary, a committee is established for a longer duration to address ongoing issues or tasks. It is not a cross-functional team because all members are from the marketing department, and it does not represent the concept of a functional chimney, which refers to a lack of communication and cooperation between different departments.

Question 7

Melony Inc.,a supermarket chain,utilizes the expertise of its employees from the marketing,design,product outlay,supply management,and inventory management teams to attract customers and drive sales.This is an example of a _____.
A) self-managing team
B) task force
C) cross-functional team
D) distributed team
E) functional chimney

Accepted Answer

This is an example of a cross-functional team because it involves employees from different functional areas working together towards a common goal.

Question 8

The members of the Research & Development team of TechlicLabs have developed an understanding among themselves,thereby reducing the possibilities of interpersonal hostilities or disintegration.The team members also occupy key leadership positions thereby evoking a sense of leadership.Which of the following stages of team development does this situation exemplify?
A) Forming stage
B) Norming stage
C) Storming stage
D) Adjourning stage
E) Performing stage

Accepted Answer

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Question 9

Peter is the marketing head of AdSure,a renowned digital marketing company,known for its innovative marketing strategies.When being quizzed on his definition of a "perfect marketer," Peter responded with reference to his team members and stated that Roger's out of the box thinking,Steve's Written and oral communication,Jessica's innovative designs,and Jane's technical prowess would reflect the qualities of a "perfect marketer." Which of the following would best describe Peter's definition of a "perfect marketer"?
A) Social loafing
B) Cohesiveness
C) Synergy
D) Representativeness bias
E) Bandwagon effect

Accepted Answer

Peter's definition of a "perfect marketer" shows synergy, where the combination of different individuals' strengths leads to a more effective team overall.

Question 10

Discuss the advantages and disadvantages of team decisions.

Accepted Answer

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Question 11

"There'll be a meeting to discuss issues related to the execution of new project.Please feel free to point out difficulties in carrying out tasks,suggest solutions,and voice doubts," said the team leader to the members of his team.Which of the following terms would best describe the meeting to be held?
A) Groupthink
B) Centralized communication network
C) Wheel communication structure
D) Distributed leadership
E) Brainstorming

Accepted Answer

The team leader is encouraging a free flow of ideas and input from all team members, indicating that this meeting is a brainstorming session. The other options do not accurately describe the nature of the meeting. A) Groupthink implies a lack of diverse perspectives and critical thinking, which is not encouraged in this scenario. B) Centralized communication network suggests that communication is primarily directed from the leader to team members, which is not the case here. C) Wheel communication structure refers to communication that goes only between the leader and individual team members, which is again not the case here. D) Distributed leadership implies a more equal distribution of leadership responsibilities among the team members, which is not relevant to this situation.

Question 12

What is a virtual team? What are the potential advantages of a virtual team?

Accepted Answer

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Question 13

Randall's team is strained.The team members differ in views and opinions that result in frequent conflicts within the team.But irrespective of the conflicts,things to be achieved are becoming clearer and people are beginning to understand one another's working styles.Which of the following stages of team development does this situation exemplify?
A) Forming stage
B) Norming stage
C) Storming stage
D) Adjourning stage
E) Performing stage

Accepted Answer

The situation described in the scenario exemplifies the storming stage of team development. This is characterized by conflicts and disagreements among team members as they start to understand each other's working styles and become clearer about what they want to achieve.

Quiz 17: Teams and Teamwork

What are the advantages and disadvantages associated with team work?

Frederick's team is highly cohesive and the members of the team find it difficult to disapprove the ideas and opinions expressed by their teammates.Which of the following terms would best describe this situation?

The sales team of June Electronics comprises members who collectively decide if a member should focus on indoor or outdoor sales.The team also decides the strategies to be adopted apart from evaluating each other's performances.This is an example of _____.

What do you understand by the term "team process"? What are the different stages of team development?

Melony Inc.,a supermarket chain,utilizes the expertise of its employees from the marketing,design,product outlay,supply management,and inventory management teams to attract customers and drive sales.This is an example of a _____.

Discuss the advantages and disadvantages of team decisions.

What is a virtual team? What are the potential advantages of a virtual team?