Which tactic to overcome resistance to change is a relatively inexpensive way to gain the support of adversaries, but may backfire if the targets become aware of the tactic?
A) negotiation
B) conciliation
C) manipulation
D) coercion
E) arbitration

Question

Quizplus · Accepted Answer

Both manipulation and cooptation are relatively inexpensive ways to gain the support of adversaries, but they can backfire if the targets become aware they are being tricked or used. Once that's discovered, the change agent's credibility may drop to zero.

Which Tactic to Overcome Resistance to Change Is a Relatively