Publishing representatives who call on college professors to inform them of their company's new publications have a great deal of freedom in their jobs. They have only a general sales pitch, which they tailor as needed. Based on this information, we can say that the job of these publishing representatives ________.
A) scores low on the degree of work specialization
B) scores low on the degree of decentralization
C) scores high on the degree of departmentalization
D) scores high on the degree of centralization
E) scores low on the degree of formalization

Question

Quizplus · Accepted Answer

Formalization refers to the degree to which jobs within the organization are standardized. If a job is highly formalized, the employee has a minimum amount of discretion over what, when, and how to do it. The publishing representatives have a great deal of freedom in their jobs, so we can say that the job scores low on the degree of formalization.

Publishing Representatives Who Call on College Professors to Inform Them