A logistics company recently installed microchips in all its telephone sets to track and record calls made by its employees. The company did this to ensure that the employees were making only service calls and not personal calls. This is most likely an example of _____.
A) normative control
B) bureaucratic control
C) concertive control
D) objective control

Question

Quizplus · Accepted Answer

Objective control involves using observable measures of employee behavior or output to assess performance and ensure compliance with organizational standards, such as tracking calls to monitor work-related activities.

A Logistics Company Recently Installed Microchips in All Its Telephone