Jonah is an efficient member of the design team at Cheer Advertising. However, he is often burdened with extra work that forces him to work overtime. Frustrated by this situation, he writes an email to the head of the design department expressing the difficulties he is facing at work. In the given scenario, Jonah is engaging in _____.
A) downward communication
B) upward communication
C) horizontal communication
D) informal communication

Question

Quizplus · Accepted Answer

Jonah is engaging in upward communication, which refers to the flow of communication from an employee to a higher-level manager or authority figure within the organization. In this case, Jonah is expressing his concerns to the head of the design department, who is in a higher position within the company hierarchy.

Jonah Is an Efficient Member of the Design Team at Cheer