Question 1

The iPad can be seen as a disruptive technology for the ________ industry.

Accepted Answer

The iPad has disrupted the publishing industry, specifically the traditional print industry, by allowing for digital books and magazines to be easily accessible on one device. This has caused a decline in sales for physical books and magazines.

Question 2

Franchisers are firms that have their product created,designed,financed,and initially produced in the home country but rely heavily on foreign personnel for further production,marketing,and human resources.

Accepted Answer

The answer of Franchisers are firms that have their product...

Question 3

A value web is a collection of independent firms that use information technology to coordinate their value chains to collectively produce a product or service for a market.

Accepted Answer

This statement correctly defines a value web.

Question 4

A(n)________ uses networks to link people,assets,and ideas,enabling it to work with other companies to create products and services without being limited by traditional organizational boundaries or physical locations.

Accepted Answer

A virtual organization uses networks to link people, assets, and ideas, enabling it to work with other companies to create products and services without being limited by traditional organizational boundaries or physical locations.

Question 5

All of the following are ways to improve quality except:

Accepted Answer

While implementing a new information system may improve efficiency and organization, it does not necessarily directly improve the quality of the products or services being offered. The other choices listed all relate to improving product or service quality.

Question 6

________ typically develop a single information system,usually at the home base,and then replicate it around the world.

Accepted Answer

The answer of ________ typically develop a single information system,usually...

Question 7

The reduction of errors to 3.4 defects per million opportunities is central to the concept of:

Accepted Answer

The reduction of errors to 3.4 defects per million opportunities is the hallmark of Six Sigma methodology. Six Sigma is a data-driven approach to quality management that aims to reduce defects and variability in processes to achieve near-perfect results. TQM, benchmarking, and cycle time reduction may have quality improvement as their goals, but they are not specifically focused on achieving the 3.4 DPMO target that is associated with Six Sigma.

Question 8

Seeing quality as the responsibility of all people and functions in an organization is central to the concept of:

Accepted Answer

Total Quality Management (TQM) places emphasis on involving all employees in the process of quality control and continuous improvement. It recognizes that everyone in the organization has a role to play in achieving and maintaining high standards of quality. Six Sigma is a specific methodology for quality improvement, while quality control and cycle time reduction are important components of TQM but do not encompass the full scope of the approach.

Question 9

A ________ is an activity at which a firm excels as a world-class leader.

Accepted Answer

Core competency refers to the unique strengths or abilities of a company that lead to its competitive advantage. It is an activity at which a firm excels as a world-class leader.

Question 10

The activities that measure the performance of your business processes against strict standards are called best practices.

Accepted Answer

Best practices refer to the recommended methods or techniques that have been accepted as superior to any alternatives because they produce results that are superior to those achieved by other means. Activities that measure the performance of your business processes against strict standards are typically referred to as benchmarks or benchmarking.

Question 11

As per your reading of the chapter case,which of the four generic business strategies was Starbucks following in implementing its Starbucks Digital Network?

Accepted Answer

The answer of As per your reading of the chapter...

Question 12

All of the following have been disruptive technologies except:

Accepted Answer

Minicomputers were a major class of computers from the 1960s to the 1980s, but they were not disruptive technologies. Disruptive technologies are those that create a new market and value network, eventually disrupting an existing market and value network. The PageRank algorithm, the flash drive, and the iPod all created new markets and fundamentally changed how people use and interact with technology.

Question 13

The ________ model highlights the primary or support activities that add a margin of value to a firm's products or services where information systems can best be applied to achieve a competitive advantage.

Accepted Answer

The value chain model, developed by Michael Porter, identifies the primary and support activities within a company that add value to its products or services. Information systems can be applied to these activities to enhance their effectiveness, thus creating a competitive advantage.

Question 14

Mass customization allows a company to offer individually-tailored products using the same production resources as mass production.

Accepted Answer

Mass customization allows a company to use the same production resources as mass production but still offer individually-tailored products, making it a more efficient and cost-effective way to offer personalized products.

Question 15

As per your reading of the chapter opening case,which competitive force does Skype represent to AT&T?

Accepted Answer

Skype represents a substitute product or service to AT&T's traditional phone service. Skype provides a voice and video communication service over the internet, which can replace AT&T's traditional phone service for some customers. This creates a competitive force for AT&T, as customers may choose to use Skype instead of AT&T's services, affecting their revenue and market share.

Question 16

A micromultinational is a small firm operating on a global scale.

Accepted Answer

A micromultinational is a small firm that has a global presence and operates in more than one country. They leverage technology to communicate and collaborate with their partners and customers across borders.

Question 17

Quality control is seen as an end in itself in Six Sigma.

Accepted Answer

Quality control is not seen as an end in itself in Six Sigma. Rather, it is considered a means to achieve the ultimate goal of improving business processes and reducing defects. Six Sigma emphasizes on measuring and analyzing data to find the root cause of defects and implementing effective solutions to continually improve processes.

Question 18

In some instances,BPM will lead to a paradigm shift that transforms the nature of the business itself.

Accepted Answer

The answer of In some instances,BPM will lead to a...

Question 19

A firm that locates all systems development and operations at its headquarters is using a ________ system configuration.

Accepted Answer

A centralized system configuration means that all systems are located at a central location, typically headquarters, and are controlled and managed from there. This is in contrast to a decentralized system configuration where systems are located at various locations and are managed independently.

Question 20

Which of the following does not describe a difference between the way customers and producers see quality?

Accepted Answer

The answer of Which of the following does not describe...

Quiz 3: Achieving Competitive Advantage With Information Systems