In terms of product knowledge,a salesperson:
A)can know too much about the products they sell
B)is often better off appearing to be "in the dark" at times
C)should provide the prospect with as little information as possible
D)cannot,generally,know too much about the products they sell
E)should assume the stance of a novice user

Question

Quizplus · Accepted Answer

A salesperson cannot generally know too much about the products they sell. In fact, having in-depth product knowledge can help build credibility with prospects and enable the salesperson to better answer any questions or objections they may have. However, it is important to also be able to explain the features and benefits of the product in a clear and concise manner, rather than overwhelming the prospect with too much information.

In Terms of Product Knowledge,a Salesperson