How did UPS respond after it was discovered that the high turnover rate among drivers was due to the exhausting task of loading packages onto the vehicle?
A) They began to pay workers based on the number of packages they load per day.
B) They hired people with better physical stamina.
C) They referred workers to physical therapy.
D) They redesigned the job so that separate workers could handle vehicle loading while drivers focus on deliveries.

Question

Quizplus · Accepted Answer

After it was discovered that the high turnover rate among drivers was due to the exhausting task of loading packages onto the vehicle, UPS redesigned the job so that separate workers could handle vehicle loading while drivers focus on deliveries. This helped to reduce the physical strain on drivers and improve retention rates. The other choices do not address the root cause of the issue and may not lead to a sustainable solution.

How Did UPS Respond After It Was Discovered That the High