The seven-step TQM model developed by the Department of Defense in 1988 is specifically designed to ultimately:
A)establish action plans.
B)improve performance.
C)define mission statements.
D)set standards.

Question

Quizplus · Accepted Answer

The seven-step TQM (Total Quality Management) model developed by the Department of Defense is aimed to improve performance. The model includes steps like establishing a cross-functional team, identifying customer needs, setting performance measures, analyzing process data, and continually improving processes. While the model may also involve mission statements, action plans, and standards, the ultimate goal is to enhance performance and efficiency in an organization's processes.

The Seven-Step TQM Model Developed by the Department of Defense