All of the following are true statements regarding the use of the telephone in selling except:
A)The telephone should be used exclusively to handle marginal accounts.
B)Some customers prefer telephone contact for certain types of business transactions.
C)The telephone provides instant communication at a low cost.
D)The telephone is an effective way to keep the customer informed.
E)Telephones can be used to build customer goodwill.

Question

Quizplus · Accepted Answer

The statement "The telephone should be used exclusively to handle marginal accounts" is not true. The telephone can be used for all types of customers and transactions, not just for marginal accounts.

All of the Following Are True Statements Regarding the Use