Communication-style bias is most likely to occur when salespeople:
A)have different ranges of vocabulary.
B)have contact with another person whose communication style is different than their own.
C)lack a grasp of social etiquette.
D)from diverse parts of the country meet and have difficulty understanding each other's dialects.
E)meet people from other parts of the country or globe.

Question

Quizplus · Accepted Answer

Communication-style bias occurs when people of different communication styles interact with each other. This is more likely to happen when salespeople have contact with another person whose communication style is different from their own, such as a customer or prospect. Therefore, option B is the correct answer. The other options may lead to communication barriers or misunderstandings, but they do not specifically address communication-style bias.

Communication-Style Bias Is Most Likely to Occur When Salespeople