An empathic and supportive approach to change would be most appropriate when:
A)the source of resistance is misinformation
B)there is significant goal conflict
C)change is accepted but implementation is difficult because of job loss
D)employees lack knowledge and skills for change

Question

Quizplus · Accepted Answer

In this scenario, employees have already accepted the change but are struggling with its implementation due to potential job loss. Therefore, an empathetic and supportive approach is most appropriate to help them navigate through these concerns and adjust to the change. For the other options, different approaches might be more effective: for A, providing accurate information about the change would be key, for B, a negotiation approach might be more relevant to resolve the conflicting goals, and for D, providing training and development opportunities could help employees acquire the necessary knowledge and skills for the change.

An Empathic and Supportive Approach to Change Would Be Most