A significant aspect of total quality management is:
A)employee-driven suggestion systems
B)continuous improvement and attention to customer needs
C)the use of computers
D)the suboptimization of resource allocation

Question

Quizplus · Accepted Answer

Continuous improvement and attention to customer needs are core aspects of total quality management. This involves continuously improving processes, products, and services to meet customer expectations and exceed their satisfaction levels. TQM emphasizes the importance of customer feedback and engagement to identify areas of improvement and ensure that quality is maintained throughout the organization. Employee-driven suggestion systems may be a part of TQM, but they are not the sole significant aspect. The use of computers is a tool that can be used to support TQM but is not an essential aspect. Suboptimization of resource allocation is not a part of TQM as it involves sacrificing the quality of certain aspects to achieve overall efficiency.

A Significant Aspect of Total Quality Management Is