Which of the following would LEAST likely help a manufacturer become a successful service provider?
A) creating a customer-centric organizational culture
B) forming deeper relationships with customers
C) gathering customer feedback and assessment
D) teaching channel members to sell services
E) investing in boundary spanning personnel

Question

Quizplus · Accepted Answer

Teaching channel members to sell services may not directly help a manufacturer become a successful service provider, as channel members are not the ones providing the services. The other options all directly contribute to enhancing the manufacturer's ability to provide and improve their services.

Which of the Following Would LEAST Likely Help a Manufacturer