Question 1

A school district has hired you to carry out an action research project to assess and refine its new reading program.Explain what you would plan to do.

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Question 2

You have been installed as Director of Strategic Diversity Initiatives for a fairly conservative,Midwestern division of a large corporation.This is a new position,and the management team does not believe that diversity is worth focusing on to improve business.How do you convince them otherwise?

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Question 3

Six weeks ago,Nola implemented a new policy for her sales team to attend two outside networking events per week to expand their contacts.Two of her top salespeople have complied,but Rob seems to have an excuse every week for not attending events.Which of the following best describes Rob's response to Nola's new policy?

Accepted Answer

Rob's constant excuses for not attending the networking events indicate active resistance. He is actively avoiding complying with the new policy, which shows his reluctance to change and his lack of acceptance towards the new initiative.

Question 4

Describe the Gestalt cycle,and explain how "analysis paralysis" occurs.

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Question 5

Employees respond to change in many ways.Which of the following is NOT considered a form of passive resistance to change?

Accepted Answer

Being disobedient is an active form of resistance to change, as employees actively refuse to comply with new policies or procedures. The other options listed (overlooking errors, minimizing output, failing to develop new skills) are passive forms of resistance, where employees may not actively refuse to change but instead subtly resist through their actions or lack thereof.

Question 6

A colleague argues that if Vaill's permanent white water metaphor is true,managers will soon be rendered obsolete because there is no way to manage in a totally chaotic system.How do you respond to this characterization?

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Question 7

Explain how emotions can hijack our brain during times of change.

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Question 8

Explain how Children's Medical Center of Dallas used Shea's lever model to initiate successful change.

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Question 9

You own a 2000-acre farm that grows cabbage.As public tastes change,you think that demand for the vegetable will drop.You could convert the farm to broccoli,but you saw an article about a new method for processing fast-growing grasses into biofuels.You believe this might be an opportunity to get in on the ground floor of something big.Explain this situation using the Nadler and Tushman model,and describe which approach you would employ and why.

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Question 10

You are leading a team through the Gestalt cycle to explore major strategic changes that can successfully guide your company through a tough economy.After a few weeks of task force meetings,you realize the group is stuck in analysis paralysis.How would you address this problem?

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Question 11

Steve Jobs,the late founder of Apple,said,"Playing it safe is the most dangerous thing we can do." Do you agree or disagree with this statement? Explain your reasoning.

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Question 12

Which of the following is NOT considered a key power-related skill needed by change agents?

Accepted Answer

All of the other options are considered key power-related skills needed by change agents. The power to affect the organizational agenda involves the ability to shape and influence decision-making processes within the organization. The power to manage meaning involves the skill to shape the ways in which people understand and interpret organizational events and changes. The power to enlist organizational resources involves identifying and working with key stakeholders and decision-makers to secure necessary resources for change initiatives. Finally, the power to anticipate change involves the ability to forecast and plan for future trends and shifts in the business environment.

Question 13

Which metaphor for change do you see as more useful: Lewin's force field analysis model or Vaill's permanent white water model? Explain.

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Question 14

Which of the following contributed most to the economic crisis that began in 2007?

Accepted Answer

Deregulated commercial banks were allowed to trade securities and take more risks than they had been in the past, which played a significant role in the economic crisis that began in 2007. This deregulation led to increased exposure to risky mortgage-backed securities and contributed to the financial meltdown.

Quiz 7: Change: a Focus on Adaptability and Resiliency