Question 1

When doing process mapping,one of the most important tasks is to define the ____.These define which activities are to be included in the process.
A)scales
B)process boundaries
C)legends
D)scopes

Accepted Answer

Process boundaries define the beginning and end points of a process and help to determine which activities are to be included. They are crucial for accurately mapping out a process and ensuring that all necessary steps are included. Scales and legends are helpful tools for visualizing the process, but are not as essential to defining the scope of the process as process boundaries.

Question 2

A graphical representation of a business process is known best as a ____.
A)map
B)state diagram
C)flowchart
D)stack

Accepted Answer

A flowchart is a graphical representation of a business process that uses symbols and arrows to show the flow of tasks, decisions, and data within a sequence of related activities. Maps could also be used in business processes, but they are not necessarily graphical representations. State diagrams and stacks are specific types of flowcharts used in software development, but not in general business process modeling.

Question 3

Dynamic process modeling takes a basic process flowchart and puts it into motion,using computer simulation techniques to facilitate the evaluation of proposed process changes.

Accepted Answer

Dynamic process modeling uses computer simulations to put a process into motion and evaluate potential changes, allowing for more comprehensive analysis of process improvements.

Question 4

ERP software such as SAP has many business applications but none of them support business processes.

Accepted Answer

ERP software such as SAP supports various business processes such as finance, supply chain management, customer relationship management, human resources, and more.

Question 5

Process boundaries define which activities are to be included in the process.

Accepted Answer

Process boundaries define the scope of the process and which activities are to be included or excluded from the process.

Question 6

In value analysis,which of the following activities should be eliminated?
A)Real value
B)Business value
C)No value
D)Value add

Accepted Answer

The activity that should be eliminated in value analysis is "No value" as it refers to any activity that does not add value to the product or service and only increases costs. The other three activities, Real value, Business value, and Value add, are all important in determining the value of a product or service and should be retained.

Question 7

Which software programs automates the execution of business processes?
A)SAP Wizards
B)ASAP
C)Workflow tools
D)Swimlanes

Accepted Answer

Workflow tools are software programs specifically designed to automate the execution of business processes. SAP Wizards and ASAP are related to the SAP enterprise software, but do not necessarily automate processes. Swimlanes are a visual tool used to depict a process, but do not automate it.

Question 8

What is the function of the Development (DEV)system in the SAP system landscape concept?

Accepted Answer

The answer of What is the function of the Development...

Question 9

Define scope creep.

Accepted Answer

The answer of Define scope creep....

Question 10

Beyond the simple tools of flowcharting,a helpful tool called ____ allows one to describe a business process in greater or less detail depending on the task at hand.
A)hierarchical modeling
B)drill down staging
C)detail focused charting
D)magnifying glass charting

Accepted Answer

Hierarchical modeling allows one to break down a process into smaller components, providing greater detail when necessary or simplifying the model for broader understanding.

Question 11

The term process mapping is often used interchangeably with flowcharting.

Accepted Answer

While there are similarities between the two, process mapping is a broader term that encompasses various techniques, including flowcharting. Process mapping is the visual representation of a process from beginning to end, while flowcharting is a specific type of process mapping that uses symbols and arrows to illustrate the steps in a process.

Question 12

In value analysis,which of the following activities is defined as a value for which the customer is willing to pay?
A)Real value
B)Business value
C)No value
D)Value add

Accepted Answer

Real value refers to the value for which the customer is willing to pay, as it directly contributes to fulfilling the customer's needs or requirements.

Question 13

A graphical representation of the movement or flow of concrete or abstract items is a spreadsheet.

Accepted Answer

A spreadsheet is a tool used to organize, calculate, and analyze numerical data. It does not provide a graphical representation of movement or flow. Instead, a flowchart or diagram would be a more appropriate visual tool for representing movement or flow.

Question 14

An assessment of disparities between an organization's current situation and its long-term goals is known as a swimlane assessment.

Accepted Answer

Once a company develops a process map,it can perform a gap analysis,which is an assessment of disparities between how the process currently works and how the organization wants it to work.

Question 15

A process model can be as simple as a diagram with boxes and arrows or as complex as computer software that allows for process simulation.

Accepted Answer

This statement is true. A process model can be represented in various ways, from a simple diagram to complex software.

Question 16

Define organizational change management (OCM).

Accepted Answer

The answer of Define organizational change management (OCM)....

Question 17

Software programs that automate the execution of business processes and address all aspects of the process are called ERP Wizards.

Accepted Answer

Software programs that automate the execution of business processes and address all aspects of the process are called Enterprise Resource Planning (ERP) systems, not ERP Wizards.

Question 18

Organizational change management is a trivial part of the implementation process.

Accepted Answer

Organizational change management is a critical part of the implementation process as it involves the people aspect of change, such as communication, training, and stakeholder engagement, which can significantly impact the success of the implementation. Ignoring or neglecting organizational change management can lead to resistance, confusion, and ultimately failure of the implementation.

Question 19

In flowchart analysis,each activity in the process is analyzed for the value it adds to the product or service.

Accepted Answer

SAP ERP software supports hundreds of business processes,and SAP has developed graphical models for many of these business processes using the event process chain (EPC)format.

Question 20

A deployment flowchart is also known as a(n)____.
A)event process chain flowchart
B)swimlane flowchart
C)ERP flowchart
D)best practices flowchart

Accepted Answer

A deployment flowchart is also known as a swimlane flowchart because it organizes the steps of a process into different lanes representing different departments, roles, or individuals responsible for those steps, making it clear who is responsible for what action.

Quiz 7: Process Modeling, process Improvement, and ERP Implementation

When doing process mapping,one of the most important tasks is to define the ____.These define which activities are to be included in the process.

A graphical representation of a business process is known best as a ____.