Which of the following balanced scorecard perspectives is used by managers to identify the company's most important customers and how well the company is doing in meeting customers' needs?
A) Internal business process perspective
B) Customer perspective
C) Learning and growth perspective
D) Financial perspective

Question

Quizplus · Accepted Answer

The customer perspective is used by managers to identify the company's most important customers and how well the company is doing in meeting customers' needs. The internal business process perspective focuses on improving processes to meet customer needs, the learning and growth perspective focuses on developing employee skills and knowledge to support business goals, and the financial perspective focuses on financial performance and measures such as revenue and profitability.

Which of the Following Balanced Scorecard Perspectives Is Used by Managers