The management of an organization is in the process of reorganizing the firm's activities with a more customer-centric focus. They are mainly focused on helping employees build the skills needed to better serve customers. Identify the customer-centric activity used by the management.
A) Capability development
B) Coordination
C) Cooperation
D) Connection

Question

Quizplus · Accepted Answer

Capability development refers to the process of building the skills and abilities of employees to better serve customers. Therefore, this is the customer-centric activity used by the management. Coordination, cooperation, and connection may also be important in a customer-centric approach, but they do not specifically focus on building employee skills.

The Management of an Organization Is in the Process of Reorganizing