Which of the following is NOT one of the key relationships that comprise the market-focused management approach?
A)inconsistency of the service strategy with the systems
B)firm's service strategy must be communicated to its customers
C)firm's service strategy needs to be communicated to the firm's employees
D)the customer/service provider interaction
E)the impact of organizational systems upon the customer's service experience

Question

Quizplus · Accepted Answer

Inconsistency of the service strategy with the systems is not one of the key relationships in the market-focused management approach. The other choices all relate to the importance of aligning the firm's service strategy with its customers and employees, as well as understanding the impact of organizational systems on customer experiences.

Which of the Following Is NOT One of the Key