Categorize each of the following service failures into its appropriate main service failure category.
-disruptive customers
A)core service failures
B)failures relating to customerneeds and requests
C)failures relating to unprompted/unsolicited employee actions

Question

Quizplus · Accepted Answer

Disruptive customers fall under the category of failures relating to customer needs and requests, as these situations often arise from the service provider's inability to manage or meet the expectations of customers, leading to disruptions.

Categorize Each of the Following Service Failures into Its Appropriate