Which of the following compensates the customer to offset the cost of the service failure?
A)replacement
B)correction
C)substitution
D)front-line
E)coupon

Question

Quizplus · Accepted Answer

Coupons are often used to compensate customers for service failures, offering a discount or free service as a way to offset the inconvenience or dissatisfaction experienced. This gesture can help maintain customer loyalty despite the failure.

Which of the Following Compensates the Customer to Offset the Cost