Candidates for the customer service representative position are put at a work station and must receive calls from fictional customers to demonstrate how they would handle each situation. This is a selection tool known as:
A) an in-basket exercise.
B) a leaderless group discussion.
C) a role play.
D) an unstructured interview.
E) a biodata collection.

Question

Quizplus · Accepted Answer

The description given is indicative of a role play, where candidates are asked to act out scenarios in real time to demonstrate their ability to handle the situation. The other options listed do not fit the given description.

Candidates for the Customer Service Representative Position Are Put at a Work