The purpose of the Balanced Scorecard is BEST described as helping an organization:
A)develop customer relations.
B)mobilize employee skills for continuous improvements in processing capabilities, quality, and response times.
C)introduce innovative products and services desired by target customers.
D)translate an organization's mission,vision,and strategy into a set of performance measures that help to implement the strategy.

Question

Quizplus · Accepted Answer

The purpose of the Balanced Scorecard is to translate an organization's mission, vision, and strategy into a set of performance measures that help to implement the strategy. It is not primarily focused on customer relations (A), mobilizing employee skills (B), or introducing innovative products and services (C), although these may be components of the overall strategy.

The Purpose of the Balanced Scorecard Is BEST Described as Helping