Which of the following is true regarding a manager's job with respect to customers?
A) Today, the majority of employees in developed countries work in product sectors.
B) Managers have not yet recognized the importance of delivering consistent high-quality customer services.
C) Managers must create a customer-responsive organization in order to survive successfully in today's environment.
D) Employees play an insignificant role in delivering quality customer services.

Question

Quizplus · Accepted Answer

Today, managers must create a customer-responsive organization in order to survive successfully in the market. Providing consistent high-quality customer services has become increasingly important in business operations. Option A is irrelevant as its about the majority of employees working in a product sector. Option B is incorrect because managers have recognized the importance of delivering high-quality customer services. Option D is incorrect as employees are a significant part of delivering quality customer services.

Which of the Following Is True Regarding a Manager's Job