Question 1

Before the ________,supply chain coordination was hampered by the difficulties of making information flow smoothly among disparate internal supply chain systems for purchasing,materials management,manufacturing,and distribution.

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Question 2

________ software deals with employee issues that are closely related to CRM,such as setting objectives,employee performance management,performance-based compensation,and employee training.

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Question 3

________ uses many of the same data,tools,and systems as customer relationship management to enhance collaboration between a company and its selling partners.

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Question 4

Enterprise systems supply some integration of internal supply chain processes but they are not designed to deal with ________ supply chain processes.

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Question 5

Supply chain management systems provide the kind of information that helps members of the supply chain make better ________ and scheduling decisions.

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Question 6

Supply chain management may need to reflect foreign government regulations and ________ differences.

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Question 7

________ systems enable the firm to model its existing supply chain,generate demand forecasts for products,and develop optimal sourcing and manufacturing plans.

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Question 8

Many,especially ________ companies,still share product information over the phone,via e-mail,or through faxes.

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Question 9

The ________ portion of the supply chain consists of the organizations and processes for distributing and delivering products to the final customers.

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Question 10

The ________ portion of the supply chain includes the company's suppliers,the suppliers' suppliers,and the processes for managing relationships with them.

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Question 11

The bullwhip is tamed by reducing uncertainties about demand and supply when all members of the supply chain have accurate and ________ information.

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Question 12

A ________ (also known as a contact point)is a method of interaction with the customer,such as telephone,e-mail,customer service desk,conventional mail,Web site,wireless device,or retail store.

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Question 13

________ typically span greater geographic distances and time differences than domestic supply chains and have participants from a number of different countries.

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Question 14

________ in the supply chain,such as parts shortages,underutilized plant capacity,excessive finished goods inventory,or high transportation costs,are caused by inaccurate or untimely information.

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Question 15

One recurring problem in supply chain management is the ________,in which information about the demand for a product gets distorted as it passes from one entity to the next across the supply chain.

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Question 16

Minor fluctuations in retail sales for a product can create ________ inventory for distributors,manufacturers,and suppliers.

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Question 17

Inaccurate information can cause minor fluctuations in demand for a product to be ________ as one moves further back in the supply chain.

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Question 18

In addition to reducing costs,supply chain management systems help increase ________.

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Question 19

With a Web-based ________ application,all supply chain members communicate through a Web-based system.

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Question 20

________ systems manage the flow of products through distribution centres and warehouses to ensure that products are delivered to the right locations in the most efficient manner.

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Quiz 9: Enterprise Applications to Manage Supply Chains and Respond to Customers