Q35: Crisis management was traditionally viewed negatively, as
Q36: Control and strategic planning need to be
Q37: Flexibility and cycle times are two components
Q38: Crisis management involves anticipating and preparing for
Q39: An organizational crisis is a high-probability, low-impact
Q41: Another name for value-based quality is manufacturing-based
Q42: "Assurance" was identified by Texas A&M researchers
Q43: Companies striving for quality service should follow
Q44: According to the Texas A&M researchers, "responsiveness"
Q45: There is a direct trade-off between lower
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