Control and strategic planning need to be tightly linked.
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Q31: Objectives based on corporate vision translate down
Q32: According to Philip Crosby, "conformance to requirements"
Q33: Whenever possible, each contingency plan should specify
Q34: A "shadow plan" is a back-up plan
Q35: Crisis management was traditionally viewed negatively, as
Q37: Flexibility and cycle times are two components
Q38: Crisis management involves anticipating and preparing for
Q39: An organizational crisis is a high-probability, low-impact
Q40: External audits have been called process audits.
Q41: Another name for value-based quality is manufacturing-based
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