Question 1

The digital revolution is leading tech savvy companies like global real estate CB Richard Ellis (CBRE) to provide virtual desktops that allow employees to access business applications from any device anywhere.

Accepted Answer

The statement is true, as the digital revolution is driving companies to adopt virtual desktops that enable employees to access business applications from any location or device. CB Richard Ellis (CBRE), a global real estate firm, is one such company that has embraced this technology.

Question 2

Exit interviews can provide honest and valuable feedback as a form of upward communication.

Accepted Answer

Exit interviews are a chance for departing employees to candidly express their thoughts and opinions about their experiences within the company. This valuable feedback can help the organization identify areas for improvement and address issues that may have contributed to the employee's decision to leave. As such, exit interviews can be a valuable source of upward communication.

Question 3

A limited open-door policy, such as afternoons only, can help managers minimize interruptions yet still receive valuable input from employees.

Accepted Answer

By limiting the periods during which employees can approach managers, they can still receive valuable feedback and input while minimizing interruptions and maintaining productivity.

Question 4

With an open-door policy, employees are free to leave work whenever they choose.

Accepted Answer

An open-door policy means that management is accessible to employees for concerns, suggestions, and feedback. It does not necessarily mean employees are free to leave work whenever they choose.

Question 5

Workplace e-mail systems can be used by employees to improve the speed and accuracy of information shared without the need for policies or management oversight.

Accepted Answer

While workplace e-mail systems can improve the speed and accuracy of information sharing, policies and management oversight are necessary to ensure appropriate use, protect sensitive information, and maintain productivity.

Question 6

Telecommuting has evolved into teleworking thanks to mobile Internet technology allowing people to work from almost anywhere.

Accepted Answer

Telecommuting is no longer restricted to working from home, but mobile Internet technology has allowed employees to work from almost anywhere, including coffee shops, airports, and other public places. This evolution has led to the term teleworking being used more frequently to describe the practice.

Question 7

Unionized organizations are not the only organizations with formal grievance programs.

Accepted Answer

Other types of organizations, such as government agencies and large corporations, may also have formal grievance programs to address employee complaints and concerns.

Question 8

Information overload is a problem for many managers today but not for those working at Home Depot. Home Depot addressed the information overload problem by reducing the number of reports and messages sent to managers from as many as 200 emails per day down to just one a day.

Accepted Answer

The statement mentions that Home Depot addressed the problem of information overload by reducing the number of reports and messages sent to managers from as many as 200 emails per day down to just one a day. Therefore, the statement is true.

Question 9

At the Lodge at Vail in Colorado, management uses the Wofgang's Lunch Gang program to show employees they are valued. Through this program every employee gets a chance to have lunch with the hotel manager to share their ideas.

Accepted Answer

The statement accurately describes the Lodge at Vail's use of the Wolfgang's Lunch Gang program to demonstrate employee appreciation.

Question 10

According to an American Management Association study, two-thirds of employers surveyed said they monitored their employees' Internet and e-mail use.

Accepted Answer

According to the statement, the American Management Association study found that two-thirds of employers surveyed monitored their employees' Internet and e-mail use. Therefore, the answer is A.

Question 11

Because of the growing use of cell phones, managers need to be particularly sensitive to the risk of inadvertently broadcasting proprietary company information.

Accepted Answer

The statement is true. With the growing use of cellphones, the risk of inadvertently broadcasting proprietary company information has increased. Managers need to be aware of this and take necessary precautions to prevent it.

Question 12

Nokia's Blog-Hub provides employees with a place to voice their opinions and complaints anonymously using social media.

Accepted Answer

The statement is true. Nokia's Blog-Hub allows employees to share their viewpoints and criticisms anonymously via social media.

Question 13

Tips for videoconference participants include: test the system in advance, dress for the occasion, and avoid slang or jargon.

Accepted Answer

These are all important tips for participants to ensure a successful videoconference experience. Testing the system in advance can help prevent technical difficulties, dressing appropriately shows respect for the other participants, and avoiding slang or jargon can improve communication clarity.

Question 14

The computerized workplace has had a surprisingly small impact on organizational communication.

Accepted Answer

The computerized workplace has had a significant impact on organizational communication, including the use of email, instant messaging, virtual meetings, and other forms of digital communication. It has changed the speed, frequency, and format of communication, leading to both benefits and challenges for organizations trying to adapt to these changes.

Question 15

A study of U.S. government employees found a positive correlation between suggestions and productivity.

Accepted Answer

This statement suggests that there is a positive relationship between making suggestions and being productive among U.S. government employees.

Question 16

Social networking activity by employees on the job is commonplace, controversial and poorly controlled suggesting that companies should develop policy guidelines for using social networking sites at work.

Accepted Answer

This statement implies that social networking activity by employees on the job is prevalent, generates disagreement, and lacks proper regulation. Therefore, it would be beneficial for companies to develop policies or regulations for social networking use in the workplace.

Question 17

Cisco Systems and TNT are two companies that have saved more than a half a million dollars each in travel expenses by switching to videoconferencing.

Accepted Answer

The statement is true. Cisco Systems and TNT have both saved more than a half a million dollars in travel expenses by switching to videoconferencing.

Question 18

Oil services contractor Halliburton uses information from exit interviews to reprimand negligent and ineffective managers.

Accepted Answer

Halliburton, like many companies, uses information from exit interviews to understand why employees leave and to identify areas for improvement, not to reprimand managers.

Question 19

Surveys with no feedback or follow-up action tend to alienate employees, who feel they are just wasting their time.

Accepted Answer

Surveys with no feedback or follow-up action do not provide any value to employees, and they are likely to feel disengaged and unappreciated. This can lead to lower morale and productivity, as well as increased turnover rates. To make surveys more effective, it is important to provide timely feedback and follow-up actions, and to involve employees in the decision-making process.

Question 20

Surveys of employees' attitudes and opinions are a form of upward communication..

Accepted Answer

Surveys of employees' attitudes and opinions allow them to communicate their thoughts and feelings about the organization and its policies to their superiors, making it a form of upward communication.

Quiz 11: Communicating in the Internet Age