Question 1

Discomfort with ____ was found in surveys of purchasing and sales personnel.

Accepted Answer

Discomfort with ambiguous situations was found in surveys of purchasing and sales personnel. The lack of clear guidelines or direction in such situations can make it difficult for employees to make ethical decisions.

Question 2

What was the highest-ranking terminal value in a survey of 220 U.S. managers?

Accepted Answer

The answer of What was the highest-ranking terminal value in...

Question 3

____ managers are the most common, according to ethics researcher Archie B. Carroll.

Accepted Answer

According to ethics researcher Archie B. Carroll, the most common managers are amoral, meaning they do not have a consistent moral framework and do not consider moral factors in their decision-making.

Question 4

The principal at an elementary school says "I end up with a great sense of accomplishment from helping others." She is expressing which category of values on Rokeach's survey?

Accepted Answer

Terminal values are related to the end-states or goals a person wishes to achieve. The principal's statement reflects a sense of accomplishment, which suggests that she values achievement as an end-state.

Question 5

A Taco Bell manager reinforces a(n) ____ value when emphasizing the importance of honest behavior.

Accepted Answer

The answer of A Taco Bell manager reinforces a(n) ____...

Question 6

Rita Rogers has been called into her boss's office. He informs her that he found out that she accepted a gift certificate to a nail salon from a client last week. Rita states that no one was harmed by her action, and the company will actually benefit. Which rationality strategy is Rita using?

Accepted Answer

Rita is using the rationality strategy of denial of injury by stating that no one was harmed by accepting the gift certificate. However, accepting gifts from clients can create a conflict of interest and undermine the company's trust and integrity. Therefore, Rita's argument is not valid, and she is not acknowledging the potential harm her actions could cause.

Question 7

Which statement best represents the general ethical principle of contributive liberty?

Accepted Answer

Contributive liberty is the principle that everyone should have the opportunity to develop and fulfill themselves and their potential, while also respecting the same right for others. Option C best represents this principle by stating that no action should be taken that will interfere with this right for all individuals. Options A and E are too focused on legality and profitability, respectively, and do not consider the potential impact on others. Option B is too self-centered and does not take into account the well-being of the community. Option D is a close second but is not as specific to the principle of contributive liberty as option C.

Question 8

Which of the following is not a key feature of an effective ethics training program?

Accepted Answer

A ban on whistle-blowing practices is not a key feature of an effective ethics training program. In fact, an effective ethics training program should encourage and provide guidance on responsible whistle-blowing practices.

Question 9

Carlotta believes that an action is unethical and should be avoided if it would bring shame to an individual if it was reported in the local newspaper. Carlotta believes in which ethical principle?

Accepted Answer

Carlotta believes in the ethical principle of Personal Virtue, which emphasizes individual character and the importance of maintaining a good reputation. She believes that if an action would bring shame if reported in the newspaper, it should be avoided as it goes against her personal virtues.

Question 10

"Honest" and "responsible" are instrumental values because they

Accepted Answer

Instrumental values refer to preferred modes of behavior or means of achieving one’s terminal values. "Honest" and "responsible" describe ways of behaving, thus making them instrumental values.

Question 11

Jasper Walton recently got in trouble with his boss for falsifying an expense report. His argument to his boss is that "we answered to a more important cause." Which rationality strategy is Jasper using?

Accepted Answer

Jasper is using the appeal to higher loyalties strategy by arguing that the falsification of the expense report was necessary for a more important cause. This defense attempts to justify the unethical behavior by appealing to a higher loyalty, such as loyalty to the organization or to a moral principle.

Question 12

The ten ethical principles of corporate social responsibility call for which approach to profits?

Accepted Answer

The ten ethical principles of corporate social responsibility call for a balanced approach to profits. While maximizing profits is important, it should be done within legal and market constraints, and while considering the impact on various stakeholders, such as employees, customers, suppliers, and the community at large. Balancing profits with social responsibility is key to sustainable and ethical business practices.

Question 13

In a survey of U.S. managers, ____ was the highest-ranking instrumental value.

Accepted Answer

According to the survey of U.S. managers, Honesty was the highest-ranking instrumental value, indicating that managers prioritize integrity and trustworthiness in their employees and organizations.

Question 14

Values are defined as ____, according to the text.

Accepted Answer

The text defines values as "abstract ideals," which suggests that they are overarching concepts or principles rather than specific behaviors or rules. While values may be influenced by cultural norms or ethical considerations, they are not strictly defined by these factors. Values are also generally considered to be less subjective than attitudes, as they provide a framework for evaluating and making choices.

Question 15

An amoral manager can be described as one who is

Accepted Answer

An amoral manager is one who lacks concern for ethical implications and does not base their decisions or actions on any moral principles or values. They may not necessarily be consistently unethical, but they simply do not consider ethics as a factor in their decision-making process.

Question 16

The statement "____," represents the general ethical principle of utilitarian benefits.

Accepted Answer

The statement "Never take any action that does not result in greater good than harm for the society of which you are a part," aligns with the general ethical principle of utilitarian benefits, which seeks to maximize overall happiness and well-being for society as a whole.

Question 17

Which statement about ethics training is true?

Accepted Answer

Ethics training often lacks hard evidence of its effectiveness, as measuring changes in ethical behavior can be challenging.

Question 18

The best way to test your ethical standards and principles is to consider a ____ ethical question and see which of the ten ethical principles is most likely to guide your ____.

Accepted Answer

Specific ethical questions related to behavior allow for a more precise examination of one's ethical principles and standards. This can provide insight into how an individual will approach similar ethical challenges in the future. The other choices are either too broad or too specific to provide a comprehensive assessment of ethical standards and principles.

Question 19

When actors engaging in corrupt behaviors perceive that they have no other choice than to participate in such activities, what rationalization strategy are they using?

Accepted Answer

The rationalization strategy being used is denial of responsibility, as the actors feel like they have no other choice but to engage in corrupt behaviors and therefore believe that they are not fully responsible for their actions.

Question 20

____ values involve end-states of existence, whereas ____ values relate to ways of behaving.

Accepted Answer

Terminal values are those related to end-states of existence (such as happiness, freedom or equality) while instrumental values relate to ways of behaving (such as honesty, competence or responsibility).

Quiz 5: Managements Social and Ethical Responsibilities