Service typically involves a much higher degree of customer contact than manufacturing.
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Q1: Often, the collective success or failure of
Q3: Goods-producing organizations are not involved in service
Q4: Companies are either producing goods or delivering
Q5: In for-profit organizations, the value of outputs
Q6: Measurement of productivity in service is more
Q7: Service operations require additional inventory because of
Q8: People who work in the field of
Q9: Operations, marketing, and finance function independently of
Q10: The word "technology" is used only to
Q11: "Value added" by definition is always a
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