"Value added" by definition is always a positive number since "added" implies increases.
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Q6: Measurement of productivity in service is more
Q7: Service operations require additional inventory because of
Q8: People who work in the field of
Q9: Operations, marketing, and finance function independently of
Q10: The word "technology" is used only to
Q12: Most people encounter operations only in profit-making
Q13: A systems approach emphasizes interrelationships among subsystems,
Q14: Specialized machinery or equipment is a common
Q15: The operations manager has primary responsibility for
Q16: The greater the degree of customer involvement,
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