A successful TQM program incorporates all of the following except A) continuous improvement B) employee involvement C) benchmarking D) centralized decision-making authority E) None of the above; a successful TQM program incorporates all of the above.

Question

Quizplus · Accepted Answer

Centralized decision-making authority goes against the philosophy of TQM, which emphasizes empowering employees at all levels to make decisions and take ownership of the quality improvement process. Therefore, a successful TQM program would not incorporate centralized decision-making authority.

A Successful TQM Program Incorporates All of the Following except