The philosophy of zero defects is:
A) the result of Deming's research.
B) unrealistic.
C) prohibitively costly.
D) an ultimate goal; in practice, 1 to 2% defects is acceptable.
E) consistent with the commitment to continuous improvement.

Question

Quizplus · Accepted Answer

The philosophy of zero defects is consistent with the commitment to continuous improvement. While achieving zero defects may be difficult, it is still an ultimate goal and should be strived for. Continuous improvement and the pursuit of excellence are fundamental principles of quality management.

The Philosophy of Zero Defects Is