Which of the following is an example of self-service technologies?
A) calling for a pizza delivery
B) buying a service contract for a computer
C) printing tickets from a home computer
D) visiting a parts-and-service department
E) offering secondary service features

Question

Quizplus · Accepted Answer

Self-service technologies refer to technologies that enable customers to perform service tasks themselves without the assistance of employees. Printing tickets from a home computer is an example of self-service technology.

The other options don't fit the definition of self-service technology. Calling for a pizza delivery involves interacting with an employee to place an order. Buying a service contract for a computer requires talking to an employee to complete the purchase. Visiting a parts-and-service department requires interacting with employees to get assistance with a product or service. Offering secondary service features isn't an example of self-service technology.

Which of the Following Is an Example of Self-Service Technologies