One way marketers are addressing consumers' desire for convenience in services is by providing ________.
A) self-service technologies
B) product support services
C) perceived service and expected service
D) core service failure
E) involuntary switching

Question

Quizplus · Accepted Answer

Self-service technologies such as mobile apps, online ordering, and kiosks enable consumers to access services conveniently without the need for staff assistance. This addresses their desire for convenience and saves time and effort.

One Way Marketers Are Addressing Consumers' Desire for Convenience in Services