This message is likely to be ineffective because it fails to ________.
A)maintain the writer's anger and frustration
B)warn the reader of the consequences of non-compliance
C)include a negative buffer statement in the opening
D)use the indirect approach
E)use a professional tone

Question

Quizplus · Accepted Answer

E)A message requesting claims must always maintain a professional tone, no matter how angry or frustrated the writer is. It should show confidence in the reader's sense of fairness and avoid threats, sarcasm, hostility, or exaggeration. Keeping your cool will help you get the situation resolved sooner.

This Message Is Likely to Be Ineffective Because It Fails